Irish In Britain

Title: Head of Operations

Responsible to: CEO

Hours: 35 hours per week                        

Salary: £45,000 – £48,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required

Contract: Permanent (subject to continuation of funding) 

Please note: Enhanced DBS check will be required 

The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.

In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.

This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced team leader looking to move into the advice and community-support sector but don’t yet have all the desirable skills listed below, please consider applying as specialised training and development support will be made available to the right candidate.

KEY RESPONSIBILITIES

Staff management

• Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.

• Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.

• Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.

• Oversee training and development needs and budgets.

• Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.

• Create a positive working environment in which equity and diversity are promoted and staff can do their best.

Project management

• Project-manage the further development of new advice and active ageing services in Haringey borough.

• Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.

• Contribute to the organisation and running of regular community and fundraising events.

• Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.

• Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.

Quality and service delivery

• Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.

• Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.

• Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.

• Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.

• Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.

• Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.

Operational leadership

• Advise the CEO on all staffing and service-delivery issues.

• Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.

• Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.

• Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.

• Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.

PERSON SPECIFICATION

For full details of the essential and desirable criteria for this role, please see the full job description and job pack.

HOW TO APPLY 

To apply, please send a CV and cover letter to recruitment@biasbrent.co.uk. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, with supporting examples. 

The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.