Sign up for our eNewsletter

Registered Charity 1092268

Our Service Commitments

Find out more about our service commitments, which are the standards of service you can expect when you contact us.

Our customers include our affiliated members, members of the public, colleagues working in Irish in Britain and anyone else who contacts us. 

Our services will be available Monday to Friday, 10 am to 4pm. We will let you know in advance if we have to change the times that you can expect to contact us.

Our staff and representatives will:

Our general rules

We expect you to:

If you use abusive or threatening language or behaviour, we will end phone calls or meetings politely.

If we get something wrong, we will:

Messages
We will:

Letters
We will:

Emails
We will:

Phone calls
We will:

Comments and compliments

If you receive exceptional service from us we’d like to hear about it. We also welcome your suggestions on how we can improve our existing services or introduce new ones. You can send your comments and compliments in writing to our Chief Executive via email or post:

Jennie McShannon
356 Holloway Road
London
N7 6PA